Responsibilities
handling pre-sales inquiries, such as dietary supplementation advice, product availability information, and support with order placement
after-sales service, including handling loyalty claims, resolving issues reported by retail and wholesale clients, and managing complaint processes
handling processes related to order fulfillment
operating the hotlines of SFD S.A. stores
handling chat operations
Expectations
experience in customer service
availability to work in a two-shift system (7:00 a.m. - 3:00 p.m.; 10:00 a.m. - 6:00 p.m.)
ability to draft emails and conduct business correspondence
excellent communication skills and the ability to establish effective customer relations
ability to work under pressure and problem-solving skills in difficult situations
communicative English skills (B1 level)
commitment to the performed duties
Welcome
knowledge of supplementation and healthy nutrition
Our Product Range
Benefits
Recruitment process
01
You submit your CV in response to the specific vacancy of interest to you.
02
We are currently analyzing your application with regard to the experience and requirements specified for the position.
03
If we determine that your professional experience aligns with our business requirements, you will be invited to an interview (which may be preceded by a brief telephone screening).
This is the stage of mutual introduction; thus, you will learn about the expectations for your future position, the team, and the company, while we listen to your experiences. We may ask questions to assess your work methodology, how you establish priorities, and how you build professional relationships with colleagues.
04
Depending on the position, you may be requested to prepare a case study solution.
What do we mean? We will present you with a case study scenario typical for this position, and you will be asked to respond to it to the best of your ability. In the case of strategic positions, a second meeting may be required. This is because we wish to get to know you thoroughly and better understand your professional expectations.
05
You will receive feedback from us regardless of the outcome of the recruitment process.
We value relationships - even if we do not establish cooperation today, we may return to discussions in the future.
